Job Description

:

The Best Western Plus Reading Inn & Suites is looking to hire a Guest Service Agent for our hotel. You may email your resume or come to our hotel (address is below) or fill out an application in person. You will be contacted if you have been selected for an interview.

2299 Lancaster Pike

Shillington , PA 19607

Must be 18 years of age or older.

Skills & Abilities

- Must be able to stand for long periods of time

- Must be able to work weekends and holidays

- Knowledge of surrounding areas, directions, and landmarks

- Great customer service and communication skills

- Clear verbal and writing skills

- Proficient in mathematics and use of computers (Word, Excel, Internet)

- Ability to multi-task

- Outgoing and enthusiastic

- Polite and friendly

- Professional appearance

- Professional phone answering skills and etiquette

- Team player but still a self-starter

- Must have reliable transportation

- Prior hotel experience preferred

- Must speak English fluently

- High school diploma or equivalent required

Job Duties & Responsibilities

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel's room rates, promotions, facilities, features, services, amenities, policies and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties on cash register by completing cash and credit card transactions.
• Notify and communicate with housekeeping and maintenance departments in regard to any reported problems with guestrooms or grounds.
• Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of Front Office area.
• Other duties as assigned by Management

**Hotel operates 7 days a week, 24 hours a day. All employees are expected to work varying shifts including nights and weekends.

** Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Expected hours: 20 - 40 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Night shift
• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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